Monday, June 23, 2008

Just Brakes Scam

Just Brakes is advertising $99 for 4 brake pads brake job to show their cares for their customers. What a scam it is. The one I went to completely lied to me and ripped me off.

After I drove into Just Brakes, at 11235 Alpharetta Rd, #100, Roswell, GA 30076, Dean was the technician did the quote to me. After he had someone take everything off, including tires, calipers, brake pads. He said my disk pads need to be replaced, which was $99.98. Since my 2005 Honda CR-V’s rear brake pads has clips on it, which are different from 2004’s Honda CR-V. They don’t have rear brake pads in stock, and I need to pay $75 so that they can have the rear brake pads. And he said disk hardware also needs to be replaced. When he brought me into the shop to show me what it was, he made it very vague. He pointed at the calipers and said the things on it bent, and needed to be replaced. Sorry for my naïve, but I didn’t know what caliper was, and what disk hardware was. I felt pretty confused. Disk hardware cost about $85. And bleeding is another $39.99. The total came to $304.83, which includes a $10 discount coupon. At that time, I was very confused, and they had taken everything apart. I wondered what would happened if I refused the deal. And I have taken half a day off already. What the heck. I agreed on the quote written on the back of a piece of paper. The whole thing was pretty thick though. They finished it in less than an hour. However, no one delivered any parts during that hour, and Dean was with me all the time. When a guy brought in my car key, Dean tried to explain that the delivery guy must come in from the back.

After I came back, and did my research online and found out this is a scam that Just Brakes has been doing to lots of its customers. The so-called Disk Hardware is just a clip on a caliper, costs about $10 online. I know part of this scam was my fault, for being too naïve on cars. I didn’t grow up in the US, and cars aren’t any hobbies to me. I guess it is about time for me to learn about cars. Secondly, I trusted Just Brakes too much. Car salesmen are infamous, now I guess cars shops are too. Certain business industries aren’t honors during their business practice.

5 comments:

Lesly said...

Hello. I find your blog very interesting. having a car is rather troublesome and costly, I hope you do agree. If you happen to find a good repair center, then lucky you are. Last time I had to deal with the repair company, I went to Just Brakes. It is a brake specialty repair company. Now, I think that before going there I should have checked www.pisseconsumer.com where customers share their experience, bitter one.

Byron Zhao said...

That is right. Before I do any car repair, make sure do research online. It helped educating myself, and avoid being a naive while being in a shop. Or like you said, go check out the rating for the shops that I am going to. Now my O2 sensor just went bad, after research online, I decided to do it myself to save about $150.

Robert Scholz said...

Sorry you got taken by them, btw, to add insult to injury, disk brakes don't need to be "blead" when pads are replaced, you only bleed the lines when calipers are replaced.

Anonymous said...

Well For The Guy That Said Brakes Dont Need To Be Bleed, You Dont Know Very Much There , You Bleed Brakes If You Do Any Hydraulics On The Car Or Just For Maintenance, Brake Fuild Gets Moisture In It So bleed The System And Your Brakes Will Work Better And Your Calipers And Wheel Cylinders Will Last Longer So Know Something About What You Write Try Putting Up With Customers All The Time.

Anonymous said...

Well, For The Guy Who Capitalizes Every Word... If you just pop and replace the pads, you never open the hydraulic system at all. There is no reason to bleed the brakes just because you swapped pads. But, brake fluid is hydrophilic, so it will deteriorate with time, and will need to be flushed. But this is a factor of time, not pad ware.